Refund Policy

Effective Date 20th October 2024

Welcome to TinyCheque Ventures Private Limited (“TinyCheque,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our website tinycheque.com (“Website“) and our services (“Services“). By using our Website and Services, you agree to the terms of this Privacy Policy.

1. Definitions

Services: Any service provided by TinyCheque, including but not limited to consulting, support, and subscription-based offerings.
Products: Any software, applications, or digital goods offered by TinyCheque for purchase.
Uptime: The total amount of time in a given period during which our Services are available and operational, expressed as a percentage
Non-Availability Period:The duration during which the Services are unavailable due to server downtime, excluding scheduled maintenance and circumstances beyond our control.
Customer/You: Any individual or entity purchasing our Products or Services.

2. General Refund Policy

This Cookie Policy aims to provide you with clear and comprehensive information about the cookies we use and the purposes for using them. It should be read in conjunction with our Privacy Policy and Terms of Service.

3. Uptime Guarantee

We use cookies and similar technologies for various purposes, including:

Essential Cookies:Necessary for the operation of our Website. They enable you to navigate our Website and use its features.
Performance Cookies:Collect information about how visitors use our Website, such as which pages are most frequently visited. This helps us improve the functionality of our Website.
Functional Cookies:Allow our Website to remember choices you make (e.g., your username, language, or region) and provide enhanced features.
Targeting/Advertising Cookies:Record your visit to our Website, the pages you have visited, and the links you have followed. We use this information to make our Website and advertisements more relevant to your interests.

4. Exclusions

4.1 Session Cookies

a.Description:Temporary cookies that remain in the cookie file of your browser until you leave the Website.

b.Purpose:Essential for the functioning of the Website, allowing you to carry information across pages without having to re-enter information.

4.2 Persistent Cookies

a.Description:Remain in the cookie file of your browser for a longer period, even after you leave the Website.

b.Purpose:Help us recognise you as a unique visitor, remember your preferences, and tailor content to your interests.

4.3 First-Party Cookies

a.Description:Set by TinyCheque directly.

b.Purpose:Essential and functional cookies that enable core Website functionality.

4.4 Third-Party Cookies

a.Description:Set by third parties providing services to us.

b.Purpose:Performance and advertising cookies used for analytics and advertising purposes.

5. Procedure for Requesting a Refund

We may use web beacons, pixel tags, and other tracking technologies to:

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Track user engagement with emails and online advertisements.
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Collect aggregate statistics about website usage.
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Identify site navigation patterns.

6. Refund Processing

We may use web beacons, pixel tags, and other tracking technologies to:

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Track user engagement with emails and online advertisements.
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Collect aggregate statistics about website usage.
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Identify site navigation patterns.

12. Grievance Redressal Mechanism

12.1 Grievance Officer

In accordance with the provisions of the applicable laws, the name and contact details of the Grievance Officer are provided below:

Name:Sudhir Goenka

Email:sudhir@tinycheque.com

Address:

TinyCheque Ventures Private Limited

Floor No.: 9 Floor, Tower-B3, Unit No-935,

Spaze I Tech Park, Sohna Road,

Gurugram, Haryana,122018

12.2 Complaint Procedure

Submission: Any grievances or complaints regarding refunds should be directed to the Grievance Officer.

Resolution Timeframe: We will endeavour to resolve your complaint within thirty (30) days of receipt.